Hear What Our Customers Have to Say
Selbyville, DE 19975
December 5, 2011
Mr. Robert Benoit
949 Eddie Dowling Highway
North Smithfield, Rl 02896
Dear Mr. Benoit:
My wife and I were in Sturbridge, MA for the Thanksgiving holiday weekend. One Saturday, November 26th, we were making a day trip to Newport, Rl. Shortly after leaving Sturbridge, the oil level indicator lit up. I turned the motor off, and after reading the manual and knowing our 2011 Subaru Outback was recently serviced, we continued on our journey.
Fate took us onto Eddie Dowling Highway and, along with a red traffic light, caused us to stop in front of your dealership. Although I felt confident the engine was alright, my wife asked me to see if the Service Department would be able to check out the engine, as we had a long trip back to Pennsylvania on Sunday.
I must tell you that I was greeted in a most friendly manner by the Service Department receptionist. I explained the situation that I encountered and she promptly prepared a service ticket. Not having an appointment, and being from out of state, I expected to wait until your scheduled customers had been serviced.
I was called to the Service Desk and the technician explained what he found and assured us there were no issues with the car. I was pleasantly surprised when I was called back to the Service desk in less than one hour and handed an invoice for No Charge. We want to express our heartfelt thanks to you and your Service Department staff at Anchor Subaru for their friendliness and being treated as if we were regular customers of Anchor Subaru.
We want to wish you and your staff have a Merry Christmas and Happy and prosperous New Year.
My name is Simone Long. My boyfriend had just purchased the STI 2011 from your show room right before Thanksgiving and he had told me how great the service is that Dave Hershey has offered to him. I was at the time in the process of searching for a vehicle myself (Forester 2011 limited). Jeff kept telling me I need to go to Anchor. So I did, and met Jerry Cohen. Jerry is a very friendly, and knowledgable salesman.
I made an appointment to see him but had cancelled the appointment because my father is very dedicated to Belise Subaru and strongly urged I check out their prices instead. So we happened to make a deposit there at Belise but I wasn't happy with their communications at all. They don't honor what they say and never follow back to let me know whether they found me a Forester Limited or not. Five days went by without any progress or info of whats going on. In the meantime Jerry Cohen has always followed up with me; and giving me information. He even helps me out on his day off with his cold and coarse voice. I'm very impressed with his service and was very bothered that I was in the process of doing a transaction with Belise instead of Anchor.
Today Jerry called me up with an offer I couldn't refuse, he not only matched their prices but also offered me a new Forester that doesn't have 600 miles on it. I was just thinking Jerry made my day. I can remember the look Jeff had when he purchased his STI. Jerry gave me that same feeling. So I attempt to get my deposit back from Belise and was unsuccessful. In my mind I actually don't care if they want to be that low and keep my deposit. I feel happy with the service Jerry gave me and I know going forward I feel confident going to Anchor for repairs and services.
I just wanted you to be aware that from the minute I walked into Anchor, I've never had anything to complain about. I am always given great info from Jerry, and it definately shows from talking to Jerry how proud he is to be apart of the Anchor team. I don't think anyone can top him off. I'm even impressed with Orfio, very welcoming towards customers, and who has a name like that!!! That's just awesome. Thank you for your letter that I had just recieved. I greatly appreciate everything. If I can write a letter to anyone about your dealership regarding your service I'll be more than happy to. If you plan to nominate a saleman on customer service. Jerry Cohen is top of the line. =) =)
I want to thank you for going above and beyond to get my car fixed. I really appreciate what you did and the support you got from Subaru. I am glad that I a have a dealership like Anchor Subaru that I can trust. Thanks again
Dear Mr. Benoit,
I have been a loyal customer of Anchor Subaru since purchasing my Baja in 2005. I have been completely satisfied, in fact very pleased with everyone there. This letter is to commend the Service Department, and specifically Chris for his efforts on my behalf.
I referred my son to Anchor when he was looking to purchase a car. He of course fell in love with a WRX with low miles. I advised him to purchase an extended warranty. Two years later the engine developed serious problems. ZMy son likes to change his own oil. He was tld that doing so would not void his warranty. Unfortunately he did not remember the saving his receipts part of the conversation. It looked like he was going to be on the hook for the repair. We contacted Chris to see if he could assist us in any way. Initially the warranty company denied the claim. I was expecting that, as the repairs were mor than twice the cost of the extended warranty. I was hoping to only pay part of the repair, and Chris went to bat for us.
You cannot believe my elation, and surprise when Chris called me two days later, and told me the repair would be covered in full. I am truly grateful to Chris for his efforts on our behalf. If you decide to post this letter, I would tell the reader two things. Always go with an extended Warranty, and do not let anyone but the Anchor Subaru service team service your car. The saying "Quality remains long after price is forgotten" has never been more true. Thank you and I will always be a customer of Anchor Subaru.
Bob, Thanks so much for the good work restoring the passenger side of my Subaru Impreza. I so appreciate a man who stands behind his word and maintains the highest business ethics. The world could use more of this. Sincerely,
Dear Robert, I would like to commend your service department and especially Service Advisor Mike for finally solving the excessive noise problem with my 2003 Subaru Forrester. I had been complaining to Bald Hill Subaru about the racket my engine makes since March, 2004. I kept getting the assurance that it was "normal" engine noise and even received a letter from Subaru customer service that it was not a problem. It was so loud, especially in thee cold weather, that people would turn around and look when I stared the car. I could not believe that this was normal as I have friends owning Subaru's that did not have this noise.
Your service department was very concerned about the noise when I brought it in for service on October 2ndand did some investigating. They actually solved the noise problem, my Forrester now runs quietly as I believed it should have from the start. Mike also got Subaru to pay for part of the repair.
I have been very happy with the Quality of service that I have received from Anchor and will tell everyone I know about your excellent dealership and service. Thank you again
To Chris and his Service Dept.
Your people and yourself went well beyond expectations repairing my daughters used car. She lives in Maryland and was having problems with a Chrysler dealer down there with the car she bought from Bill Lee at Anchor. Chris told her if she could com up here, he would do his best to help her, even though the used car warranty was 5 months over the agreement. Chris got the part of the job covered and now the car is perfect.
Having worked as a Ford Dealer Mechanic for 15 years, I am experienced in use car policies, and can totally say Chris went well beyond anything I've ever seen. Kudos to you !!
This Dealership is now tops on my recommendation list for anyone looking to purchase a used car. Thanks again